In this work, we propose a framework relying solely on chat-based customer support (CS) interactions for predicting the recommendation decision of individual users. For our case study, we analyzed a total number of 16.4k users and 48.7k customer support conversations within the financial vertical of a large e-commerce company in Latin America. Consequently, our main contributions and objectives are to use Natural Language Processing (NLP) to assess and predict the recommendation behavior where, in addition to using static sentiment analysis, we exploit the predictive power of each user's sentiment dynamics. Our results show that, with respective feature interpretability, it is possible to predict the likelihood of a user to recommend a product or service, based solely on the message-wise sentiment evolution of their CS conversations in a fully automated way.

当没有足够的数据来证实客户的身份时，身份盗窃是信贷贷方的主要问题。在超级应用程序中，包含许多不同服务的大型数字平台，此问题更为相关;在一个分支中丢失客户通常意味着在其他服务中丢失它们。在本文中，我们审查了超级应用程序信息，手机线数据和传统信用风险变量的特征级融合的有效性，以便早日检测身份盗窃信用卡欺诈。通过提出的框架，我们在使用投入是替代数据和传统信贷局数据融合的模型时实现了更好的性能，从而实现了0.81的ROC AUC评分。我们从信用贷方的数字平台数据库中评估我们的方法超过大约90,000个用户。评估是使用传统的ML指标进行的，但金融成本也是如此。

Modelling and forecasting real-life human behaviour using online social media is an active endeavour of interest in politics, government, academia, and industry. Since its creation in 2006, Twitter has been proposed as a potential laboratory that could be used to gauge and predict social behaviour. During the last decade, the user base of Twitter has been growing and becoming more representative of the general population. Here we analyse this user base in the context of the 2021 Mexican Legislative Election. To do so, we use a dataset of 15 million election-related tweets in the six months preceding election day. We explore different election models that assign political preference to either the ruling parties or the opposition. We find that models using data with geographical attributes determine the results of the election with better precision and accuracy than conventional polling methods. These results demonstrate that analysis of public online data can outperform conventional polling methods, and that political analysis and general forecasting would likely benefit from incorporating such data in the immediate future. Moreover, the same Twitter dataset with geographical attributes is positively correlated with results from official census data on population and internet usage in Mexico. These findings suggest that we have reached a period in time when online activity, appropriately curated, can provide an accurate representation of offline behaviour.

In this work, we address the problem of unsupervised moving object segmentation (MOS) in 4D LiDAR data recorded from a stationary sensor, where no ground truth annotations are involved. Deep learning-based state-of-the-art methods for LiDAR MOS strongly depend on annotated ground truth data, which is expensive to obtain and scarce in existence. To close this gap in the stationary setting, we propose a novel 4D LiDAR representation based on multivariate time series that relaxes the problem of unsupervised MOS to a time series clustering problem. More specifically, we propose modeling the change in occupancy of a voxel by a multivariate occupancy time series (MOTS), which captures spatio-temporal occupancy changes on the voxel level and its surrounding neighborhood. To perform unsupervised MOS, we train a neural network in a self-supervised manner to encode MOTS into voxel-level feature representations, which can be partitioned by a clustering algorithm into moving or stationary. Experiments on stationary scenes from the Raw KITTI dataset show that our fully unsupervised approach achieves performance that is comparable to that of supervised state-of-the-art approaches.

Content moderation is the process of screening and monitoring user-generated content online. It plays a crucial role in stopping content resulting from unacceptable behaviors such as hate speech, harassment, violence against specific groups, terrorism, racism, xenophobia, homophobia, or misogyny, to mention some few, in Online Social Platforms. These platforms make use of a plethora of tools to detect and manage malicious information; however, malicious actors also improve their skills, developing strategies to surpass these barriers and continuing to spread misleading information. Twisting and camouflaging keywords are among the most used techniques to evade platform content moderation systems. In response to this recent ongoing issue, this paper presents an innovative approach to address this linguistic trend in social networks through the simulation of different content evasion techniques and a multilingual Transformer model for content evasion detection. In this way, we share with the rest of the scientific community a multilingual public tool, named "pyleetspeak" to generate/simulate in a customizable way the phenomenon of content evasion through automatic word camouflage and a multilingual Named-Entity Recognition (NER) Transformer-based model tuned for its recognition and detection. The multilingual NER model is evaluated in different textual scenarios, detecting different types and mixtures of camouflage techniques, achieving an overall weighted F1 score of 0.8795. This article contributes significantly to countering malicious information by developing multilingual tools to simulate and detect new methods of evasion of content on social networks, making the fight against information disorders more effective.

Algorithms that involve both forecasting and optimization are at the core of solutions to many difficult real-world problems, such as in supply chains (inventory optimization), traffic, and in the transition towards carbon-free energy generation in battery/load/production scheduling in sustainable energy systems. Typically, in these scenarios we want to solve an optimization problem that depends on unknown future values, which therefore need to be forecast. As both forecasting and optimization are difficult problems in their own right, relatively few research has been done in this area. This paper presents the findings of the ``IEEE-CIS Technical Challenge on Predict+Optimize for Renewable Energy Scheduling," held in 2021. We present a comparison and evaluation of the seven highest-ranked solutions in the competition, to provide researchers with a benchmark problem and to establish the state of the art for this benchmark, with the aim to foster and facilitate research in this area. The competition used data from the Monash Microgrid, as well as weather data and energy market data. It then focused on two main challenges: forecasting renewable energy production and demand, and obtaining an optimal schedule for the activities (lectures) and on-site batteries that lead to the lowest cost of energy. The most accurate forecasts were obtained by gradient-boosted tree and random forest models, and optimization was mostly performed using mixed integer linear and quadratic programming. The winning method predicted different scenarios and optimized over all scenarios jointly using a sample average approximation method.

The proliferation of automatic faithfulness metrics for summarization has produced a need for benchmarks to evaluate them. While existing benchmarks measure the correlation with human judgements of faithfulness on model-generated summaries, they are insufficient for diagnosing whether metrics are: 1) consistent, i.e., decrease as errors are introduced into a summary, 2) effective on human-written texts, and 3) sensitive to different error types (as summaries can contain multiple errors). To address these needs, we present a benchmark of unfaithful minimal pairs (BUMP), a dataset of 889 human-written, minimally different summary pairs, where a single error (from an ontology of 7 types) is introduced to a summary from the CNN/DailyMail dataset to produce an unfaithful summary. We find BUMP complements existing benchmarks in a number of ways: 1) the summaries in BUMP are harder to discriminate and less probable under SOTA summarization models, 2) BUMP enables measuring the consistency of metrics, and reveals that the most discriminative metrics tend not to be the most consistent, 3) BUMP enables the measurement of metrics' performance on individual error types and highlights areas of weakness for future work.

Machine-learning classifiers can be leveraged as a two-sample statistical test. Suppose each sample is assigned a different label and that a classifier can obtain a better-than-chance result discriminating them. In this case, we can infer that both samples originate from different populations. However, many types of models, such as neural networks, behave as a black-box for the user: they can reject that both samples originate from the same population, but they do not offer insight into how both samples differ. Self-Organizing Maps are a dimensionality reduction initially devised as a data visualization tool that displays emergent properties, being also useful for classification tasks. Since they can be used as classifiers, they can be used also as a two-sample statistical test. But since their original purpose is visualization, they can also offer insights.

In this paper we propose a pooling approach for convolutional information processing on graphs relying on the theory of graphons and limits of dense graph sequences. We present three methods that exploit the induced graphon representation of graphs and graph signals on partitions of [0, 1]2 in the graphon space. As a result we derive low dimensional representations of the convolutional operators, while a dimensionality reduction of the signals is achieved by simple local interpolation of functions in L2([0, 1]). We prove that those low dimensional representations constitute a convergent sequence of graphs and graph signals, respectively. The methods proposed and the theoretical guarantees that we provide show that the reduced graphs and signals inherit spectral-structural properties of the original quantities. We evaluate our approach with a set of numerical experiments performed on graph neural networks (GNNs) that rely on graphon pooling. We observe that graphon pooling performs significantly better than other approaches proposed in the literature when dimensionality reduction ratios between layers are large. We also observe that when graphon pooling is used we have, in general, less overfitting and lower computational cost.

In the brain, information is encoded, transmitted and used to inform behaviour at the level of timing of action potentials distributed over population of neurons. To implement neural-like systems in silico, to emulate neural function, and to interface successfully with the brain, neuromorphic circuits need to encode information in a way compatible to that used by populations of neuron in the brain. To facilitate the cross-talk between neuromorphic engineering and neuroscience, in this Review we first critically examine and summarize emerging recent findings about how population of neurons encode and transmit information. We examine the effects on encoding and readout of information for different features of neural population activity, namely the sparseness of neural representations, the heterogeneity of neural properties, the correlations among neurons, and the time scales (from short to long) at which neurons encode information and maintain it consistently over time. Finally, we critically elaborate on how these facts constrain the design of information coding in neuromorphic circuits. We focus primarily on the implications for designing neuromorphic circuits that communicate with the brain, as in this case it is essential that artificial and biological neurons use compatible neural codes. However, we also discuss implications for the design of neuromorphic systems for implementation or emulation of neural computation.